Terms and conditions

Terms and Conditions

Welcome to TheCandleList. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Introduction 

These Terms and Conditions govern your use of TheCandleList’s website and services. By placing an order, you agree to these terms in their entirety. If you do not agree, please refrain from using our website.

2. Products

All products are handcrafted and may have slight variations in color, design, or scent. These variations are part of their unique nature and are not considered defects.

We strive to provide accurate product descriptions; however, we cannot guarantee complete accuracy due to potential errors in listing.

3. Orders

Orders are subject to availability. In the event of stock shortages, we will contact you promptly to arrange alternatives or issue a refund.

You are responsible for providing accurate order and shipping information. We are not liable for delays or losses caused by incorrect details provided during checkout.

4. Pricing and Payment

All prices are listed in £ and include applicable taxes. Shipping costs are calculated during checkout based on delivery location and weight.

We accept payment via credit/debit cards and PayPal. Payments must be received in full before order processing.

5. Shipping and Delivery

Orders are shipped via Royal Mail. Delivery times are estimates and may vary depending on location and external factors.

We are not responsible for delays caused by third-party carriers, customs processing, or other unforeseen circumstances.

6. Returns and Refunds

Please refer to our Refund Policy for details on eligibility and procedures for returns or refunds.

Items purchased during sales or promotions are non-refundable unless damaged or defective.

7. Privacy and Data Protection

Your personal information is collected and processed securely in accordance with our Privacy Policy.

By using our website, you consent to the use of cookies to enhance your browsing experience.

8. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of TheCandleList.co.uk and may not be used, reproduced, or distributed without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

10. Governing Law

These Terms and Conditions are governed by the laws of United Kingdom. Any disputes will be resolved under these laws.

11. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Please review them periodically for updates.

12. Contact Us If you have any questions or concerns about these Terms and Conditions, feel free to contact us at sales@thecandlelist.co.uk 

We’re here to assist you.