Privacy policy

Privacy Policy

At TheCandleList, we value your privacy and are committed to safeguarding your personal information. Below is our privacy policy, tailored to the specifics of our store hosted on the IONOS platform.

Information We Collect When you interact with our store, we may collect the following personal information:

• Your name, email address, phone number, and shipping/billing address.
• Payment information (processed securely; card details are not stored on our servers).
• Data related to your orders, preferences, and browsing activity.

How Your Information is Used We use your personal information for:

• Processing and delivering your orders.
• Communicating with you regarding orders, inquiries, or promotional updates.
• Enhancing your shopping experience through website improvements.
• Complying with legal obligations or regulatory requirements.

Data Protection on IONOS Platform As our website is built using the IONOS platform, your data is stored securely in accordance with IONOS’s robust data protection standards. You can learn more about IONOS’s privacy practices on their website.

Cookies and Analytics Our website uses cookies to provide functionality, improve user experience, and analyze traffic. These cookies are managed by IONOS and other trusted third-party analytics tools. You may choose to disable cookies in your browser settings, though this may affect certain features of our site.

Sharing of Information We may share your data with trusted third parties, including:

• Payment processors such as PayPal and credit card gateways.
• Shipping providers like Royal Mail. These service providers are bound by strict confidentiality agreements and may only use your data for specified purposes.

Your Rights As a valued customer, you have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request deletion of your data (subject to legal obligations).
• To exercise these rights, please contact us at [Your Contact Email].

Data Security Measures We utilize industry-standard encryption and security measures to protect your personal information from unauthorized access, use, or disclosure.

Policy Updates This privacy policy may be updated periodically. Any significant changes will be communicated to you via email or website announcements.

Contact Us If you have any questions about your privacy or how your data is handled, feel free to reach out to us at sales@thecandlelist.co.uk 

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