Shipping policy

Shipping Policy

At TheCandleList, we are committed to delivering your handcrafted wax melts efficiently and securely. Please review our shipping policy for detailed information.

Shipping Provider

• All orders are shipped via Royal Mail to ensure reliable and timely delivery.

Processing Time

• Please allow 1-2 business days for processing before shipment.
• During busy periods, such as holidays or promotions, processing times may be slightly extended. Any delays will be communicated to you promptly.

Shipping Options

• Royal Mail 1st Class 
• Royal Mail 2nd Class 

Order Tracking

• Once your order is dispatched, you will receive a confirmation email with your Royal Mail tracking number (if applicable).
• Please allow up to 24 hours for tracking information to become available.

Shipping Restrictions

• We currently ship to the UK. Shipping availability will be confirmed at checkout.

Shipping Issues

• If your parcel is delayed, lost, or arrives damaged, please contact us at sales@thecandlelist.co.uk within 7 days of the delivery date.
• For damaged orders, include photos of the package and the items inside to assist us in resolving the issue.