Refund policy

Refund Policy

At TheCandleList, we strive to provide high-quality wax melts and exceptional customer service. However, we understand that occasionally issues may arise. Please read our refund policy below carefully.

Eligibility for Refunds

• Refunds or replacements are only available for items that are damaged or defective upon delivery.
• To qualify for a refund or replacement, please contact us within 14 days of receiving your order.

Process for Refunds

Submit a refund request to sales@thecandlelist.co.uk with the following details:

• Order number.
• Description of the issue.
• Photos of the damaged or defective item.
• Our team will review your request and respond within 3-5 business days.

Conditions

• Items must be unused and in their original packaging to be eligible for refunds (except for damaged or defective items).
• Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
• Shipping costs are non-refundable unless the return is due to an error on our part.

Non-Refundable Items We regret to inform you that we cannot offer refunds or replacements for:

• Partially used products.
• Damaged boxes.

How to Contact Us For refund inquiries, please reach out to us at sales@thecandlelist.co.uk. Our customer support team is here to assist you.